Job Posting: Portland Japanese Garden Retail Manager

By Webmaster

Portland Japanese Garden seeks Assistant Retail Manager & Buyer Support

Position Overview

The Assistant Retail Manager & Buyer Support reports to the Retail General Manager/Buyer (Retail GM) and the Retail Operations Manager and is responsible to assist with the overall operation of the Retail Department with a focus on customer service, assisting with product procurement, visual merchandising and daily employee management.

Description of Duties

  • Assist the Retail GM with product procurement, including attending local and national gift shows, reorders of high volume merchandise and processing purchase orders
  • Act as a role model for the Garden’s service standards, including excellent work ethic, outstanding customer service and presentation standards
  • Work closely with retail managers to create and maintain appealing and eye-catching merchandise displays that lead the customer through the store/event for optimal sales
  • Work closely with Retail GM to create and implement a floor plan and visual merchandising strategy for Behind the Shoji, our annual artist showcase
  • Manage daily employee schedules, breaks and tasks including stocking, housekeeping, etc.
  • Assist Retail Operations Manager with training of staff on product, policies, procedures and POS
  • Serve as Manager on Duty including opening and closing the Gift Store, troubleshooting POS issues, resolving customer complaints, etc.
  • Work in store regularly with cash handling, sales, housekeeping and customer service

Other Responsibilities

  • Work special garden events as required, including necessary setup or take-down tasks
  • Attend weekly meetings with managers and other garden meetings as required
  • Acquire and maintain current knowledge about the Garden and Garden events
  • Get to know fellow staff members, developing trust, establishing credibility, encouraging teamwork and creating an atmosphere of open, honest, two-way communication
  • Maintain a high level of professionalism in manner and appearance
  • Adhere to Garden Dress Code and wear Garden uniform

Other duties as assigned Qualifications

  • Three years retail experience with at least one year in a management role
  • One year experience with product procurement with a focus on visual merchandising
  • Proven track record of excellent customer service and cash handling, effective leadership skills, and attention to detail in a fast paced retail environment
  • Proficient on a computer; familiar with programs such as Microsoft Word, Excel and Outlook

Special Requirements

  • Flexible work schedule and must be able to work overtime on occasion, including weekends and evenings
  • Must be comfortable lifting up to 40lbs
  • Knowledge of Japanese culture and/or bilingual in Japanese is a plus


  • Wage: $31,000–$35,000 per year, DOE
  • Benefits: Comprehensive benefits package including heath/dental/vision insurance, 401K, paid vacation/sick/holiday.
  • This is a full-time, hourly position. Regular workdays may vary, but generally are Sunday-Thursday from 8:00am-5:00pm or 10:30am-7:30pm (this includes a one-hour, unpaid lunch) and as needed for events.


To apply, email your qualifications, including cover letter, resume (no more than two pages) and a list of three work related references to the Retail Hiring Manager,, with the subject “Assistant Retail Manager”. Please no phone calls, mailed, or hand delivered applications. Submit applications by 8/12/16.

All submitted applications will be held in confidence.

Filed in: Job Postings • Friday, August 5th, 2016

Comments are closed.



The Portland Chapter of JETAA (The JET Program Alumni Association) was created to serve the bonds of friendship developed by the program participants. JETAA’s purpose is to achieve, through its activities, a broader and deeper understanding between Japan and the other countries participating in the program.